Refund policy
This Returns, Exchanges & Refunds Policy applies to all purchases made from **CHRISTIAN RODIN**, a brand operated by **4FASHION INC**.
To request a return, exchange or report a problem with an order, please contact:
**CHRISTIAN RODIN Customer Service**
**Email:** [INSERT CHRISTIAN RODIN CUSTOMER SERVICE EMAIL]
Please do not return any product before contacting Customer Service and receiving the applicable return instructions and Return Authorization Number.
## How to Make a Return
To make a return, you should:
1. Contact CHRISTIAN RODIN Customer Service by email within the applicable return period and request a **Return Authorization Number (RAN)**.
2. Clearly state your order number, the product or products you wish to return and the reason for the return.
3. Wait to receive your RAN and return instructions, including the applicable return address.
4. Arrange for the package to be returned using a tracked and appropriately insured shipping service.
5. Include the RAN with your return so that the package can be correctly identified and processed.
6. Return all products from the same order that you intend to return **together in one shipment wherever reasonably possible**.
7. Once your return has been received and processed, you will be notified by email.
The RAN system is used to identify returns and facilitate their safe and efficient processing.
Failure to obtain a RAN does not remove any mandatory statutory right that you may have under applicable consumer law.
## Right of Withdrawal — EU Customers
Consumers purchasing online within the European Union generally have the right to withdraw from an eligible purchase without giving a reason within **14 days from the day on which they, or a person designated by them, receive the goods**. ([European Union][1])
To exercise this right, you must inform CHRISTIAN RODIN clearly of your decision to withdraw before the 14-day period expires.
After notifying us of your withdrawal, you must send the goods back without undue delay and no later than **14 days from the date on which you informed us of your decision to withdraw**. ([EUR-Lex][2])
We strongly recommend requesting a RAN before shipping your return so that it can be identified and processed correctly.
## Conditions of Return
In order for an eligible product to be accepted for return, the following conditions should be met:
1. The product must not have been worn or used beyond what is reasonably necessary to inspect and try it in the same manner as would normally be permitted in a physical store.
2. The product must not have been altered, intentionally damaged, scratched or otherwise modified.
3. All CHRISTIAN RODIN identification tags and security seals supplied with the product should remain attached and intact.
4. The product must be returned complete.
5. The original CHRISTIAN RODIN jewellery box, pouch, protective case, certificates, authenticity cards, care cards and other accessories supplied with the product must also be returned.
6. The jewellery box must not be used as the external shipping package. It must be protected inside appropriate outer packaging.
7. The order number, receipt or other reasonable proof of purchase should accompany the return.
8. If several products from the same order are being returned, they should be sent together wherever reasonably possible.
9. Products should be securely packaged to prevent damage during transport.
10. High-value jewellery should be returned using a tracked and appropriately insured shipping service.
The customer's statutory rights remain unaffected.
## Handling of Returned Jewellery
Please handle CHRISTIAN RODIN jewellery carefully when trying it on.
Jewellery should be tried on without unnecessarily removing:
* identification tags;
* security tags;
* protective coverings;
* hygiene seals; or
* single-use security attachments.
Where a product has been handled beyond what is necessary to establish its nature, characteristics and functioning, CHRISTIAN RODIN may, where permitted by law, deduct an amount corresponding to any resulting reduction in value. ([European Union][1])
## Security & Disposable Seals
Certain CHRISTIAN RODIN products may include a single-use identification or security seal.
These seals are used to help establish that jewellery has not been worn or used after delivery.
Customers are therefore asked to inspect and try on jewellery without removing the security seal.
A removed or damaged security seal may affect the assessment of the condition and value of a returned product.
However, removal of a CHRISTIAN RODIN security tag does not by itself remove mandatory statutory rights where applicable.
## Original Packaging
The original presentation packaging is considered an important part of CHRISTIAN RODIN jewellery.
Where supplied, the following should be returned:
* jewellery box;
* protective pouch;
* protective case;
* authenticity card;
* gemstone or jewellery certificate;
* care documentation; and
* any other packaging or accessories included with the product.
The jewellery presentation box must not be used directly as a shipping box.
If original product packaging is returned materially damaged or incomplete, CHRISTIAN RODIN may take this into account when assessing any reduction in value, where legally permitted.
## Return Shipping
For ordinary change-of-mind returns under the statutory withdrawal right, the **customer is responsible for the direct cost of returning the goods**, provided the customer was informed of this before purchase. ([European Union][1])
CHRISTIAN RODIN strongly recommends using tracked and insured shipping.
Responsibility for independently arranged return transportation remains with the sender until the parcel is received by CHRISTIAN RODIN, except where applicable law provides otherwise.
If CHRISTIAN RODIN provides a prepaid return label at the customer's request, the direct cost of that return service may be deducted from the refund where permitted and disclosed in advance.
## Return Handling Fee
CHRISTIAN RODIN may charge a **€15 handling fee per returned product** for returns accepted under a **voluntary return arrangement outside the statutory withdrawal right**, or for additional return services requested by the customer, where such a fee has been disclosed and is legally permitted.
**This €15 fee will not be deducted where doing so would reduce a refund that the customer is legally entitled to receive under the statutory EU right of withdrawal.**
This distinction lets you keep the €15 rule from your existing policy without applying it where EU law requires the statutory refund. Your current PRET-A-BEAUTE policy applies €15 per returned product generally.
## Earrings
For hygiene reasons, earrings require particular care.
Where earrings are supplied in **sealed hygiene packaging**, they may not be eligible for return after the hygiene seal has been broken if the legal health/hygiene exception applies.
EU rules permit an exception from the withdrawal right for sealed goods unsuitable for return for genuine health-protection or hygiene reasons once they have been unsealed. ([EUR-Lex][3])
Earrings returned with their applicable hygiene seal intact may remain eligible for return under the normal return rules.
This restriction does not affect your rights where earrings are faulty, damaged, incorrect or otherwise non-conforming.
## Jewellery With Crystals, Stones & Gemstones
All jewellery must be handled with particular care.
Products containing crystals, zirconia, moissanite, spinel or other stones must be returned in their original condition, with all security attachments and packaging where applicable.
CHRISTIAN RODIN carefully inspects returned jewellery to ensure that:
* stones have not been removed or substituted;
* settings have not been damaged;
* surfaces have not been scratched;
* jewellery has not been worn;
* components have not been altered; and
* the product corresponds to the original item dispatched.
Any suspected alteration, stone substitution, intentional damage or product substitution may result in the return being investigated and, where legally justified, refused or subject to an appropriate deduction.
## Made-to-Order & Personalised Products
Products manufactured according to the customer's individual specifications or clearly personalised are generally excluded from the statutory right of withdrawal under EU rules. ([European Union][4])
This may include:
* personalised engraving;
* names or initials;
* personalised dates;
* custom stone selections;
* bespoke designs;
* customised measurements;
* non-standard customised sizing; or
* other modifications specifically requested by the customer.
Once production of a customised or personalised product has commenced, cancellation may not be possible.
Where applicable, the product page will identify the product as personalised, customised or specially produced.
A product merely being prepared after an order is placed does not automatically remove statutory withdrawal rights unless the applicable legal exception is satisfied.
## Sale, Promotional & Discounted Products
Products purchased:
* during a sale;
* with a discount code;
* during Black Friday;
* as part of a promotion;
* through a special offer; or
* at a reduced price
may be subject to restrictions concerning CHRISTIAN RODIN's **additional voluntary return or exchange privileges**.
However, mandatory statutory consumer rights remain unaffected.
Therefore, a discounted price or Black Friday promotion cannot by itself remove a statutory EU right of withdrawal where that right otherwise applies.
## Final Sale
Products expressly identified on their product page as **FINAL SALE** may not qualify for CHRISTIAN RODIN's additional voluntary return or exchange arrangements.
This does not override mandatory rights that cannot legally be excluded.
## Gift Returns
If you received a CHRISTIAN RODIN item as a gift, please contact Customer Service before returning it.
Where the product qualifies for return, the recipient may be offered:
* an exchange; or
* CHRISTIAN RODIN store credit.
A monetary refund can normally only be returned to the **original payment method used by the purchaser**.
Where store credit is issued, its applicable validity period will be communicated when issued.
Corporate gifts may be subject to separate return conditions where legally permitted.
## Promotional Gifts
If your order included a complimentary promotional gift and you subsequently return the qualifying products, CHRISTIAN RODIN may require the promotional gift to be returned as well.
If the promotional gift is not returned, CHRISTIAN RODIN may, where legally permitted and where the original promotional terms made this clear, deduct its stated value from any voluntary refund or store credit.
Mandatory statutory rights remain unaffected.
## Multiple Returns From the Same Order
Customers should return all products they intend to return from the same order **in one shipment**.
CHRISTIAN RODIN may restrict multiple separate voluntary return shipments from the same order or charge additional direct shipping/processing costs caused by repeated voluntary returns where legally permitted.
This provision does not prevent a customer from exercising mandatory statutory rights.
Your original policy expressly required products from one order to be returned together, which is commercially useful and worth keeping.
## Late Returns
Eligible statutory returns must be initiated and returned within the periods required by applicable law.
Returns received outside the applicable statutory return period may be accepted **only at the discretion of CHRISTIAN RODIN**.
Where CHRISTIAN RODIN voluntarily accepts a late return, we may choose to provide:
* an exchange;
* a store credit; or
* another voluntary remedy,
rather than a monetary refund, where legally permitted.
## Exchanges
CHRISTIAN RODIN may offer exchanges for another:
* size;
* colour;
* finish;
* variation; or
* product,
subject to availability.
The product must be returned:
* unworn;
* undamaged;
* complete;
* with all security tags where applicable; and
* in its complete original packaging.
The customer may be responsible for the direct shipping costs associated with a voluntary exchange.
Where CHRISTIAN RODIN accepts a voluntary exchange, an administration/handling charge may apply where disclosed in advance and legally permitted.
## Products Already Supplied as an Exchange
CHRISTIAN RODIN may limit repeated **voluntary exchanges** of the same purchase.
A product already provided as a voluntary exchange may therefore not qualify for another voluntary exchange.
This does not remove mandatory statutory consumer rights that may independently apply.
## Defective, Damaged or Incorrect Products
All complaints concerning allegedly faulty or damaged products will be considered carefully and in good faith.
Customers are strongly requested to report products received with **visible transit damage, missing items or immediately apparent defects within 48 hours of delivery**, whenever possible.
This allows CHRISTIAN RODIN to investigate the issue with the courier or fulfilment provider promptly.
A failure to notify us within 48 hours **does not remove statutory legal-guarantee rights**.
Under EU law, consumers have a **minimum two-year legal guarantee** where goods are faulty or fail to conform to what was agreed or advertised. ([European Union][5])
## What Is Considered a Defect
A product may be defective or non-conforming where, for example:
* it was damaged before delivery;
* it contains a manufacturing defect;
* it does not materially correspond to the ordered product; or
* it does not possess characteristics that were expressly advertised or agreed.
Products are not ordinarily considered defective solely because of:
* normal wear and tear;
* accidental damage;
* improper use;
* improper storage;
* scratches caused after delivery;
* exposure to perfume or cosmetics;
* exposure to chemicals;
* exposure to chlorine or salt water;
* excessive moisture;
* misuse; or
* failure to follow jewellery-care instructions.
Plating can naturally change over time depending on wear, skin chemistry, environmental exposure and care.
## Inspection of Defective Products
Where a defect claim is unclear or disputed, CHRISTIAN RODIN reserves the right to inspect the jewellery and, where appropriate, submit it to:
* the manufacturer;
* a jeweller;
* a gemstone specialist; or
* another qualified professional
for technical assessment.
The purpose of the inspection may include establishing whether:
* a manufacturing defect exists;
* damage resulted from wear or misuse;
* stones or components have been altered;
* a product has been worn after delivery; or
* damage occurred during transport.
Complex manufacturer or technical investigations may in exceptional circumstances take an extended period.
Where an investigation could take up to **120 days**, the customer will be informed; however, this process will not be used to unlawfully delay a remedy required within a shorter period by mandatory consumer law.
Your original policy expressly allowed disputed defect claims to be referred to the manufacturer and contemplated an investigation lasting up to 120 days.
## Security Tags & Defect Claims
Customers should avoid removing security or identification tags until they are satisfied that the product has been received in satisfactory condition.
However, a defect claim will **not automatically be rejected solely because a tag has been removed** where the consumer has a valid statutory claim.
CHRISTIAN RODIN may nevertheless consider the condition of the security seal, together with all other evidence, when determining whether damage occurred before or after delivery.
## Remedies for Defective Products
Where a product is confirmed to be defective or non-conforming, the remedy will be provided in accordance with applicable consumer law.
Depending on the circumstances, this may include:
* repair;
* replacement;
* price reduction; or
* refund.
Under EU rules, faulty goods generally must first be repaired or replaced without cost where that remedy is legally appropriate; if that is impossible or cannot be completed within a reasonable period and without significant inconvenience, other remedies may become available. ([European Union][5])
Where replacement is appropriate and available, CHRISTIAN RODIN may replace the item with the same product and variation.
## Return Abuse & Fraud
CHRISTIAN RODIN reserves the right to investigate returns where there is reasonable evidence suggesting:
* fraudulent activity;
* product substitution;
* stone substitution;
* deliberate damage;
* repeated ordering, wearing and returning;
* false defect claims;
* manipulation of security seals;
* return of a different product;
* excessive misuse of voluntary return privileges; or
* other abuse of the return process.
Where objective evidence of fraud or abuse exists, CHRISTIAN RODIN may, to the extent permitted by law:
* reject a fraudulent return;
* refuse additional voluntary return privileges;
* restrict future transactions;
* cancel orders;
* refuse future service; and/or
* take appropriate legal action.
Mandatory consumer rights remain unaffected.
This keeps the strong abuse provision from your existing policy.
## Rejected Returns
Where a returned product does not qualify for return and CHRISTIAN RODIN is legally entitled to reject it, the customer will be notified.
The product may be returned to the customer at the customer's expense where permitted by law.
Customers must provide reasonable instructions for the return of rejected goods.
## Refunds
Once CHRISTIAN RODIN receives an eligible returned product, it will be inspected and processed.
You will receive an email confirming whether the return has been accepted.
Where a refund is legally due, it will normally be made using the **same payment method used for the original transaction**, unless otherwise expressly agreed.
For statutory withdrawals, EU rules generally require reimbursement within **14 days of notification of withdrawal**, although the seller may withhold the reimbursement until the goods have been returned or the customer provides evidence that they have been sent. ([European Union][1])
## Original Shipping Charges
Where a customer validly exercises the EU statutory right of withdrawal, CHRISTIAN RODIN will refund the cost of the least expensive standard delivery method offered for the original order where required by law.
If the customer chose:
* express delivery;
* premium courier service;
* same-day delivery; or
* another more expensive delivery option,
the additional cost above the standard shipping rate does not have to be refunded. ([European Union][1])
## Bank & Payment Processing Times
Once CHRISTIAN RODIN has authorised a refund, the time required for the amount to appear in the customer's account depends on the relevant:
* bank;
* card issuer; or
* payment provider.
These processing times are outside the direct control of CHRISTIAN RODIN.
## Cash on Delivery or Bank Transfer
Where CHRISTIAN RODIN offers Cash on Delivery or payment by bank transfer, a refund may require the customer to provide valid bank-account information.
Costs originally charged specifically for cash collection, banking or money-transfer services may be treated according to applicable law and the terms disclosed at the time of purchase.
Mandatory statutory refund rights remain unaffected.
## Customs Duties & Import Taxes
For orders delivered outside the European Union, import duties, customs fees, local taxes and brokerage charges may have been paid directly to:
* customs authorities;
* couriers; or
* customs brokers.
Such amounts are not necessarily collected by CHRISTIAN RODIN and therefore may not be refundable by us.
Customers may need to contact their local customs authority or carrier directly regarding reimbursement.
## Changes to This Policy
CHRISTIAN RODIN / 4FASHION INC reserves the right to amend this Returns, Exchanges & Refunds Policy from time to time.
Any changes will apply prospectively and will not remove mandatory rights already applicable to an existing purchase.
## Contact
**CHRISTIAN RODIN**
A brand operated by **4FASHION INC**
**Customer Service Email:** [INSERT CHRISTIAN RODIN EMAIL]
**Registered Address:** [INSERT 4FASHION INC REGISTERED ADDRESS]
Please contact Customer Service before sending any return so that we can provide your RAN, correct return address and applicable instructions.
**CHRISTIAN RODIN / 4FASHION INC RESERVES ALL RIGHTS AVAILABLE TO IT UNDER APPLICABLE LAW IN RELATION TO FRAUDULENT, ABUSIVE, DAMAGED, ALTERED OR OTHERWISE INELIGIBLE RETURNS.**